This right here is a great example of the societal cancer that is review inflation: when perfect (5 out of 5) becomes the new good enough, every review becomes an essentially useless binary.
I’d argue that you shouldn’t ever trust a 5 star review that isn’t absolutely overflowing with specific and relevant praise, but that’s just me being stuck in the before times when they were actually useful.
Humans are pretty bad at consistently rating things on a scale. I like Steam’s method of just saying whether you like it and then aggregating those into a rating.
Humans are pretty bad at consistently rating things on a scale
Yeah, it seems almost only professional reviewers know how to consistently quantify quality and even amongst them, it varies a lot.
Yet in these days of social media, everyone and their mother consider their own judgment superior 😮💨
I like Steam’s method of just asking whether you like it and then aggregating those into a rating
Yeah, I couldn’t agree more! It actually works!
At a bio shop they have 10 levels, all are shown as bad except 9 & 10. How lovely, right?
At my old job, we had phone surveys on the receipts. Customer could call and rate their service from 1-9 (I can only guess that when they implemented the system it could only register a single digit rating). When tallying up “positive” and “negative” reviews, 9 counted as positive, anything below that was negative.
We had one woman that would give us a review every week, but would give us an 8 because she “doesn’t like odd numbers”. We had to ask her to please stop because it was actually hurting our numbers.
I ordered a blueberry bagel, and I very specifically wanted only the one blueberry, not the dozens of others that were also baked in. While I appreciate the enthusiasm, I’m afraid I must deduct one star for this miscalculation.
The actual product is only a fraction of where that review should be coming from. There’s things like cleanliness, staff interactions, time, and quality.
Ugh I used to live near a bagel place like this and it was amazing. Unfortunately the landlord raised rent so much that the business ended up closing.
Don’t we all? Even (or perhaps especially) the assholes?
Seems like the owner has something to say.
